Isha Labs Support

How to get help fast

Updated Oct 17, 2026

The quickest tickets to solve include:

  1. Your product version (shown in the admin panel under License & Updates) and your PHP version.
  2. The exact error. Copy the text, or attach a screenshot. If you see a generic "Server Error", check storage/logs/laravel.log and attach the last lines.
  3. Steps to reproduce it: what you clicked, what you expected, what happened instead.
  4. What changed recently: an update, a new server, a new domain, a changed setting.

Add your site's URL to the ticket if we may look at the problem there. Never send passwords in a ticket; if we need access, we'll ask and explain why.