How to get help fast
Updated Oct 17, 2026
The quickest tickets to solve include:
- Your product version (shown in the admin panel under License & Updates) and your PHP version.
- The exact error. Copy the text, or attach a screenshot. If you see a generic "Server Error", check
storage/logs/laravel.logand attach the last lines. - Steps to reproduce it: what you clicked, what you expected, what happened instead.
- What changed recently: an update, a new server, a new domain, a changed setting.
Add your site's URL to the ticket if we may look at the problem there. Never send passwords in a ticket; if we need access, we'll ask and explain why.